Privacy Policy

We're not gonna sell your data to some random company. Here's what we actually do with it:

• Process Your Bookings: Pretty obvious - we need your info to reserve your room and charge your card.
• Improve Your Stay: Remember your pillow preference? Or that you're allergic to shellfish? That's us using your data for good.
• Send Updates: Confirmation emails, special offers if you've opted in, changes to your reservation - stuff you'd wanna know.
• Legal Compliance: Sometimes Canadian law requires us to keep certain records. Taxes, regulations, that kinda thing.
• Security & Fraud Prevention: We monitor for sketchy activity to protect both you and us from fraud.
• Website Improvements: Analytics help us see what's working and what's confusing people.

We keep your info pretty close to the vest, but there are a few trusted partners who need access:

• Payment Processors: Companies like Stripe or Square that handle credit card transactions securely.
• Service Partners: Our airport shuttle service, spa providers, restaurant suppliers - only when necessary for your booking.
• Technology Providers: Cloud hosting services, email platforms, booking systems that help us run the hotel.
• Legal Requirements: If the law says we gotta hand over info (like a court order), we have to comply.
• Business Transfers: If we ever sell the hotel or merge with another company, your data might transfer as part of that deal.

We make sure anyone who gets your data signs agreements to protect it just like we do.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little files help us remember you and make the site work better:

• Essential Cookies: Can't turn these off - they're needed for basic functions like keeping you logged in.
• Analytics Cookies: Help us see which pages are popular, where people get stuck, that sorta thing.
• Marketing Cookies: Track whether our ads are working and show you relevant offers if you've visited before.

Most browsers let you control cookies through settings. Just know that blocking certain ones might make parts of the site wonky.

Under Canadian privacy laws (PIPEDA, for the legal nerds), you've got rights when it comes to your personal data:

• Access Your Info: You can ask us what data we have on you, and we'll send you a copy.
• Correct Mistakes: If something's wrong or outdated, let us know and we'll fix it.
• Delete Your Data: Want us to erase your info? We'll do it, unless we legally have to keep it.
• Opt Out of Marketing: Tired of our emails? There's an unsubscribe link in every message, or just tell us to stop.
• Withdraw Consent: If you've agreed to something and changed your mind, you can revoke that permission.
• File a Complaint: If you think we've mishandled your data, you can complain to the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, shoot us an email at reservations@mythralionvoid.info or call (604) 555-8742.

We take security seriously because, honestly, data breaches suck for everyone involved. Here's what we do:

• Encryption: Your payment details and sensitive info are encrypted both in transit and when stored.
• Secure Servers: Our data's hosted on protected servers with firewalls and monitoring.
• Limited Access: Only staff who actually need your info can access it - not everyone has the keys to the kingdom.
• Regular Updates: We keep our systems patched and updated to fix security vulnerabilities.
• Staff Training: Our team knows how to handle data properly and spot potential threats.

That said, no system's 100% bulletproof. If something goes wrong, we'll let you know ASAP and work to fix it.

We don't hoard your info forever - that'd be weird and unnecessary. Here's the timeline:

• Booking Records: We keep these for about 7 years for tax and accounting purposes. Canadian regulations, ya know.
• Marketing Data: If you've unsubscribed or haven't engaged in 3 years, we'll delete or anonymize your info.
• Technical Logs: Server logs and analytics data usually get deleted after 12-24 months.
• Guest Preferences: We keep these as long as you're an active guest, then a bit longer in case you come back.

If you want us to delete something sooner, just ask - we're pretty flexible unless there's a legal reason we can't.

We're based in Vancouver, Canada, but some of our service providers might be located elsewhere - including the US or Europe. When your data crosses borders, we make sure it's still protected through:

• Contracts that require the same level of protection you'd get in Canada
• Choosing partners in countries with strong privacy laws
• Using encryption and secure transfer protocols

By using our services, you're cool with this kind of international data movement - but again, we're careful about who we work with.

Our services aren't really aimed at kids under 13, and we don't knowingly collect their personal info without parental consent. If you're booking for a family, the adult making the reservation is responsible for any children's data included.

If we find out we've accidentally collected a kid's info without proper consent, we'll delete it pronto. Parents, if you think we have your child's data inappropriately, please reach out immediately.

Sometimes we gotta update this policy - new laws, new services, new tech, whatever. When we make significant changes, we'll:

• Update the "Last Updated" date at the bottom
• Send an email to guests with active bookings or subscriptions
• Post a notice on our website for a while

We recommend checking back here occasionally, especially if it's been a while since your last visit. Continued use of our services after changes means you're accepting the updated terms.

Got questions, concerns, or requests about your privacy? We're here to help. Reach out through any of these channels:

Email: reservations@mythralionvoid.info
Phone: (604) 555-8742
Mail:
Mythral Ion Void - Privacy Department
1888 Alberni Street
Vancouver, BC V6G 3G4
Canada

We'll get back to you within a few business days. If you're not satisfied with our response, you can always contact the Office of the Privacy Commissioner of Canada.